As some of you may know by now, I'm a receptionist [though, they have begun terming the position the "Direct of First Impressions"] at a career college. I handle telephone calls, lead distibution for the Admissions department, enrollments, faxing, mail, general technology issues, meet and greets, etc. etc. It's a pretty damn frustrating job, but I want to shed some insight into a typical exchange with both current and prospective students.

After taking care of several…