A Typical Work Morning.

As some of you may know by now, I'm a receptionist [though, they have begun terming the position the "Direct of First Impressions"] at a career college. I handle telephone calls, lead distibution for the Admissions department, enrollments, faxing, mail, general technology issues, meet and greets, etc. etc. It's a pretty damn frustrating job, but I want to shed some insight into a typical exchange with both current and prospective students.

After taking care of several daily morning tasks, I take the office phone off of nightcall. I await for the usual flurry of calls, and the angry voices of students to flood the lines. This is an exampe of the types of individuals I must hold "conversations" with for eight hours per day.

Crystal: "It's a great day here at ___ College. How can I help you today?"

Anonymous Caller (will otherwise be termed AC or Ghetto Caller): "Yeh. What's the name of the company that take care of GED testing at yo school?" [at this point, I already notice a faint sense of an attitude and irritation.]

Crystal: I'm not quite sure, ma'am. If you'll give me a moment, I can check with one of the other departments.

AC/GC: Mmmhmmm.. [in the most stereotypical way possible.]

After calling Career Services, Finance, and answering calls in between, I discover that there is no GED testing that takes place at our institution.

Dreading any sort of interaction with the caller whatsoever, I savor a couple of fleeting seconds, and actively prepare myself for the predicament that is ahead.

Crystal: I just spoke with the Director of Finance, and I was told we do not host GED testing on site.

AC/GC: [the ghettoness has fully emerged] What da hell?! I swear, I just took da test there a few weeks ago. I'm gonna call tha Better Business Bureau on y'all!!!!!! NO ONE THERE KNOWS NUTHNIN'. DAYUM.

Crystal: I'm sorry I can't help you, ma'am. Have a great day!

AC/GC: [entered complete rage mode] FUCK YOU!!!!!

Phone call ends due to the slamming down of the receiver.

The end.

And, this concludes the story of my ridiculous work life.